Questions we get from event planners & HR teams

For corporate events, 2–4 weeks is ideal. For large conferences or multi-day events, 4–8 weeks gives us time to plan coverage properly with your team. That said, we can often accommodate shorter notice — reach out and we'll let you know availability immediately.

Before every event we run a planning call with your event or marketing team to build a shot list — key speakers, sponsor signage, networking moments, VIP attendees, and anything else that matters to your stakeholders. We don't show up and improvise. Coverage is mapped in advance so nothing critical gets missed.

Yes. Multi-day conference packages include a dedicated account manager, per-day highlight delivery, and consistent editing across all days. We can also provide a branded gallery portal for your communications or media team to access images in real time.

It happens. We build buffer time into event bookings and can extend on the day at an hourly rate agreed in advance. We'll never just pack up and leave mid-event — just communicate any changes and we'll adapt.

Yes — we cover events across Metro Vancouver and the Lower Mainland, indoors or out. For locations outside Metro Vancouver, travel costs may apply. Let us know your venue when you submit a request.

Absolutely. We're used to working alongside AV crews, lighting teams, and event producers. Share your production contact and we'll coordinate directly so there are no conflicts on the day.

We come to you. For team headshot days we set up a consistent lighting and backdrop setup at your office — this keeps disruption minimal and means your team doesn't lose half a day travelling. We can also shoot at an external location if your office space isn't suitable.

Roughly 10–15 minutes per person for standard headshots. For executive portraits with multiple looks or more direction, allow 30–45 minutes. We'll build a schedule with your HR or office coordinator in advance so the day runs smoothly.

We use the same lighting setup, same background, and same editing style for every person — whether we shoot 5 people in one session or 50 people across three sessions. New hires added later will match your existing team photos.

Yes. We keep your session settings on file so new hires can be added in a future session and match seamlessly. Ongoing top-up sessions are available for enterprise clients.

Each person receives high-resolution print-ready files and web-optimized versions — sized for LinkedIn, company websites, and press kits. If you need a specific format or resolution for your CMS or directory system, let us know and we'll export accordingly.

Full edited gallery delivered within 72 hours of the shoot. For corporate events, we also deliver a same-night sneak peek of highlight images — typically 10–20 selects — so your team can post to LinkedIn or issue a press release the following morning.

Yes. Rush delivery — including same-day or next-morning full gallery — is available. This needs to be agreed in advance, not requested after the shoot. Include your deadline when you submit your quote request and we'll factor it into the package.

Via a private, password-protected online gallery your team can access from any device. Images can be downloaded individually or as a full zip. We can also deliver via a shared Drive folder if that works better for your workflow.

Standard galleries are available for 90 days. For enterprise clients or ongoing retainers, extended or permanent access can be arranged.

Yes. Proof of liability insurance is available on request — typically required by corporate venues and event organizers. Include this in your quote request and we'll have documentation ready for your procurement team.

Yes. WCB clearance documentation is available on request for events and venues that require it.

All packages include a standard corporate usage license covering internal communications, company-owned digital channels, press, and marketing materials. If you require broader commercial, advertising, or third-party licensing, this is quoted separately — just flag it in your request.

We're set up to handle standard corporate vendor onboarding — W-forms, insurance certificates, vendor agreements, and digital invoicing. If your procurement team has a specific onboarding process, share it with us and we'll work through it.

Yes. For events or shoots involving sensitive information, proprietary products, or confidential attendees, we're happy to sign an NDA before the engagement. Include this in your initial request.

Submit a request via the contact page with your event details, team size, date, and any specific requirements. The team will respond with a detailed quote within 24 hours — no obligation.

Event date, location, expected duration, approximate attendee count (for events), or number of people (for headshots), and any specific deliverable requirements like rush turnaround or licensing scope. The more detail, the more accurate the quote.

A 30–50% deposit confirms the booking, with the remainder invoiced after delivery. We accept e-transfer and can issue formal invoices for accounts payable. Net-30 terms are available for established corporate clients.

Deposits are non-refundable. For cancellations with more than 14 days notice, we'll work with you to reschedule at no additional charge. Cancellations within 7 days of the event may be subject to a cancellation fee depending on the scope — outlined in your service agreement.

Yes. If your organization runs regular events or needs quarterly headshot updates, retainer packages are available at preferred rates. Reach out to discuss what a longer-term arrangement could look like.